5 Easy Steps to Enhancing Your Security Guard Service
What we have discovered is that most security guard companies are capable of supplying the support that property managers want, but too often do not because of a lack of ongoing excellent control processes.
Safety guard companies are unlike any seller that a home manager usually hires. If you employ a painter, you are able to see whether or not they are doing their tasks by taking a look at the walls. But when you employ a security guard company, how often can you determine whether the protector organization is doing their job including running background checks and drug screenings, providing great training to your own guards, and efficiently monitoring and supervising your defenses. In most instances they likely are, but it is crucial to implement a system of verification and quality control to ensure that issues associated with the lack of doing these tasks do not begin to happen.
In this guide we’ll discuss five (5) simple steps to improving your security guard service and achieving what you imagine as your ideal building site security guard.
Screen Your Guards Qualifications
In many nations, guards have been mandated to have a specified amount of training before they could begin working as security guards. If your condition is one of these states, ensure that your security guard organization is compliant.
If you’re in a state where there are no state requirements for shield certificate, then inquire into the sort of training that is being supplied by your security company and ask yourself does it look decent.
It is also the security guard company performing background and drug screenings on all of your defenses BEFORE they send them to your own property? If they’re, they should be supplying you with verifications. If not, why?
Another superb way to screen whether the protector is a good fit for your property is to perform a brief”interview” to get a feel for the guard and also to explain your expectations. This initial conversation will tell you a lot about what to expect from this shield and it gives you an opportunity to ask another shield if you think that it is essential.
Evaluate Guard Training
Though most security guard companies have an extremely thorough orientation that introduces every shield to the company itself, in many circumstances the shield’s orientation to his assigned land is not as complete. We predict the orientation to the assigned land”Website Specific Training”. Learn What your site specific training looks like:
• Can it happen at your property?
• Who does the training?
• How long is each new officer educated?
• How long can the security company double bank? (Double banking is the process of having a seasoned guard working in precisely the same time as the new guard.)
• How thoroughly are your article requests explained?
Determine the response to each of the questions and be certain that they match what you believe is sufficient. You should even consider sitting in on your security guard company’s orientation and your site special training to acquire an understanding of what goes on preparing a shield to operate in your property.
Protect supervision is one of the more important factors of good security guard support. When security companies provide poor supervision, there is not enough emphasis placed on preventing mistakes, problems, and complaints. Lack of supervision also removes the opportunity for the protector to learn and better understand their duties. When the guards aren’t being supervised, they begin to feel that their work is not significant and they begin to see themselves as less of a region of the security team. When guards do not feel as part of your team it generally leads to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Based on the arrangement of your contract, onsite managers may not be included. If your contract doesn’t require onsite oversight, how can your security guard company remotely supervise its guards? Outside the normal security company field supervisor spot checks, the 2 methods of distant supervision that prove most effective are:
If your guards are required to make rounds of your property, then a system for monitoring them while on duty is essential. Officer Tour Tracking Systems offer a distant way of monitoring the guards while they’re on your property. These monitoring systems permit the security guard company to track the time and log the action of the guards while they’re making rounds to several areas on your property. Most Officer Tour Tracking Systems can generate reports which empower the security guard company to quickly acquire an understanding of whether the protector is making rounds. The property manager should also be provided with an updated version of these reports. Manufacturers of such systems comprise Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we’ve discovered that having a system for guards to check in frequently with the security guard company provides a way of earning certain that each guard is secure and alert. By having guards check-in frequently together with the security guard company, at least each 30 minutes, guards believe that their safety is important and that being awake and alert is an important part of their job.
Expand Your Favorite
After hours inspections of your defenses are almost always great ways of finding out exactly what is happening with your security while you aren’t there. Through these inspections, be sure that you ask your security guards questions regarding their responsibilities and duties to ensure that they understand their tasks. In reality, we suggest getting your security guards audited regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) with a licensed security consultant as part of your ongoing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing precisely that. Remember, when choosing a security consultant be sure that the consultant is not really a security guard company. If so, your audit is guaranteed to develop issues with your current security guard company.